Customer Communications

 

In my experience, Customer Communications pieces are typically under-prioritized—when, in fact, they should be some of the highest profile work. If you aren’t taking every advantage of building a good relationship with your customers you’re not operating sustainably. These are the people that already believe in your brand; not only should you not disappoint them, you should delight them, help them get the most out of your products and services, and engage with them in ways that will improve their experience.

 

AT&T Customer Life-Cycle Email System Redesign
Senior Art Director Coca Albers | Senior Designer Samantha Andersen | Designer Elaine Kim

IHAF Gold Winner 2017


 

AT&T Customer Communications, Retention and Instructions
Senior Art Director Coca Albers | Senior Designer Samantha Andersen | Designer Elaine Kim